SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The AutoLinq (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://theautolinq.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good so far, am using 1 week and N have nothing to complain
Arrived super fast and certainly I indicate the store, not taxed
Extremely attentive, kind and agile. Absolutely true to AD.
Cost-effective, stabilizing perfect and able to capture good pictures. Only problem was that my phone does not recognize 5G and the app has only for Mobile 5G.
Drone very beautiful, a great quality and price
It's perfect! It arrive on the compromised date and complete. I just need to and well put batteries in command and the drone was ready to fly. It was such an experience!
Great quality product, arrived very fast.
Fast shipping, product quality meets expectations. Should have more protection in packing because the package got smashed. Still not tested if it still works as I don't have a phone that works in 5GHz. Believe in company and in your product. Not taxed, arrived in 15 days.
Like came fast great product
Highly recommend the store arrived very quickly great product
The drone arrived in 2 days from Spain, everything is correct on the packaging. After fly leave comment.
Arrived as described by store, fast delivery. Recommend this seller.
Makes much joy when flying. Pictures and video is very good :-)
Precisely and safely arrived. Trust the store.
Arrived fast! Great quality! Tested is approved! Already did, several flights
Product as described. Very good. Even for inexperienced drivers.
Delivery 3 weeks. The box came in a crumpled form, but since I ordered with a carrying case, nothing was damaged. Instruction in Chinese and English, but with the help of Google Lens sorted out without problems. All that needs to be installed from half a turn, the drone connected to the smart without problems. The first flights showed the precision of positioning, the drone on the machine sat at the point with which it took off. By hand it was not possible to plant more precisely. Management is quite convenient. The budget is felt as a manufacture, but does not cause rejection. Batteries allow you to last in the air for 18-20 minutes. By default, the SD video quality is set, although mediainfo writes that it is 4 K, quite satisfactory, with HD writing did not try, because there is no stabilization. In general, as an initial, for training an excellent option. I recommend the goods and the store.
Arrived fast and came all right as the description came the 3 batteries. Camera good quality and cost-effective.
ok ok tudo ok..
Good